BSS, OSS, IoT, AI Team Leader, Project Manager, IT/Telecom in Tunis, Tunisia

Available for hire

Availablity

Part-time (20 hours/week)

Education

Master of Engineering - MEng (2000)

University of Tunis Elmanar for Information Technology

BSS, OSS, IoT, AI Team Leader, Project Manager, IT/Telecom in Tunis, Tunisia

Technical professional with international work experience and 22 years of excellence in the IT and telecommunications industry. Expert in architecture, Implementation and Care of the BSS IN (Intelligent Networks), M2M IOT platforms and related charging/recharging/billing/VAS,CRM,OSS platforms. Ability to convey complex, technical concepts into understandable language for non-technical people. In-depth experience in project management, performing cost analysis, training staff on policies and operations, and developing standard operation procedures. Expert in Artificial Intelligence (IBM Watson). Proven ability to perform well under pressure with excellent leadership, management, communication, customer service, and problem-solving skills. Quick at adapting to new businesses and technologies to meet the market demands and reach customers satisfaction.

Available for hire

Employment

Operations Center Domain Leader

November 2021 till Now, Yuvo

Key Responsibilities: • Take responsibility for the day to day operation of the team, providing overall guidance and supervision • Maintain and monitor required staffing levels (trainings, knowledge transfer) and schedule (strict attendance) to ensure that the team can meet the demand and respond in a timely manner to application and server anomalies and outages • Maintenance –managing routines, contracts, L3 suppliers • Service Restoration – meeting contractual SLAs on services • Act as an escalation point for customer problems and questions via ITSM, telephone, e-mail and Instant Messaging • Ensure the right environment is in place so that staff are effectively mentored, developed and trained • Develop and own the processes and procedures used by the team, based on best practice for the industry: Incident and Problem Management, Change Management, Performance Management (managing KPIs and their thresholds), Capacity Management (managing utilization of platforms and alert in case thresholds are reached). • Develop up to date documentation related to work processes • Organize and prioritize workload • Provide timely and accurate service availability reports and KPIs • Lead internal projects to improve customer service • Conduct team reviews and be responsible for personal and career development of team members

BSS/OSS/IoT International Consultatnt

September 2017 till March 2020, COMARCH

• Delivering of complete BSS suite solution including Billing, Online Charging, Product Management, CRM, Voucher Management, Self-care/e-Shop for pre/post-paid mobile subscribers in Reunion Island. • SPOC onsite synchronizing all workshops during HLD and LLD analysis phases • Monitoring progress and orchestration of all different stream leaders using JIRA dashboard and continuous status meetings. • Follow the requirements through whole cycle from collection to acceptance. • Proposing solutions to enhance performance and efficiency of the daily tasks. • Coordination with different RnD teams, Dev-Ops and Testers to ensure CICD with best quality. • Dealing with communication difficulties raised during workshops where customer matter experts speak French only. • Leading Infrastructure design for all the platform and cooperating with customer for drops delivery, testing and acceptance. • Delivering of complete BSS suite solution including Billing, Online Charging, Product Management, CRM, Voucher Management, Self-care/e-Shop for pre/post-paid mobile subscribers in Reunion Island. • SPOC onsite synchronizing all workshops during HLD and LLD analysis phases • Monitoring progress and orchestration of all different stream leaders using JIRA dashboard and continuous status meetings. • Follow the requirements through whole cycle from collection to acceptance. • Proposing solutions to enhance performance and efficiency of the daily tasks. • Coordination with different RnD teams, Dev-Ops and Testers to ensure CICD with best quality. • Dealing with communication difficulties raised during workshops where customer matter experts speak French only. • Leading Infrastructure design for all the platform and cooperating with customer for drops delivery, testing and acceptance. …see more - International Implementation ConsultantInternational Implementation Consultant Dec 2017 - Sep 2019 · 1 yr 10 mosDec 2017 - Sep 2019 · 1 yr 10 mos Kraków Area, PolandKraków Area, Poland COMARCH Ambassador: - Helping our customer to use the M2M platform efficiently. - Onsite assistance and Team leading - Contributing in all project phases, mainly in Implementation and Operation. - Training customer team on the platform and on the different contracted features and services.

Senior IT Consultant

April 2015 till October 2016, Focus Corporation

 Responsible for Installation and configuration of HelpDesk solution: ManageEngine ServiceDesk Plus MSP and a set of IT monitoring tools like OpManager, Site24, EMC Watch4Net (M&R) helping Focus customers to report and follow their technical problems.  Managed Contracts, SLA, Assets, Requesters, Dashboards and Reports to management board and clients providing an easy tool for business intelligence.  Supported the Sales team in RFPs/RFQs by selecting the adequate technical solutions.

Education

Bachelor of Technology - BTech (1997)

IPEIN : Institute Preparatory of Engineering Studies of Nabeul

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